How to claim


We understand that experiencing an accident, incident or loss can be a stressful and difficult time. Claiming from insurance, that you have been paying diligently, should not be. At De Wet De Villiers Brokers we pride ourselves on offering impeccable after-care service. We are with you every step of the way.

Please assist us to expedite your claim by following the procedures as set out below.

It is important that all claims be reported to De Wet De Villiers Brokers within 30 days from the date of loss or incident. Remember that claims related to theft, vehicle accidents, and criminal activity have to be reported to the South African Police Service, as we require a case number to proceed.

For your convenience we have four (4) options available to submit your claim:

Supporting Documents

Has your claim been submitted yet? Perfect! To ease and speed up the processing thereof, we require your supporting documents. Subject to the nature of your claim, we may need the following:

General items: lost or damaged

  • 1Receipt (if the item has been repaired or replaced)
  • 2Quote for replacement
  • 3Quote for repairs
  • 4In the case of damage: A report from the technician stating the factors the damage may be attributed to, as well as costs involved with fixing it

General items: theft

  • 1Receipt (if the item has been repaired or replaced)
  • 2A comprehensive list of stolen items
  • 3Quotation to replace the items that has been reported missing to the police. All items listed must be accompanied by a detailed description
  • 4Case number
  • 5Name of the police station where the incident was reported to
  • 6The name of the investigation officer and his/her contact number

Damage to your cell phone

  • 1A damage report with estimated costs for repairs from the technician. Details about the cell phone must also be present on this report

Stolen cell phone with a SIM card

  • 1The cell phone number of the SIM card
  • 2The case number and name of the police station where the theft has been reported to
  • 3The phone must be blocked by your service provider. Written confirmation as proof thereof is obligatory. Your service provider will assist you in this regard
  • 4Information on the SIM card, such as the size (e.g. 8, 16, 31 Gig)
  • 5IMEI number of the stolen phone
  • 6Printed quotation confirming the costs to replace the phone

Breaking and entering of your house

  • 1Alarm report from the security company confirming that the alarm was activated (only applicable if your policy requires any alarm specifications)
  • 2A comprehensive list of the items you are claiming for
  • 3Written quotation stating the costs to replace items. Please note the quote must be to the replace the exact model, or the successive model in case the stock has been discontinued
  • 4Case number, name of the police station the incident was reported to, as well as the name of the investigating officer
  • 5Valuation certificate, if you have it at your disposal
  • 6Any proof of purchase of the items that have been stolen

Stolen laptop

  • 1Please provide a detailed description of the laptop and supplemented equipment that has been stolen
  • 2Be specific in your description regarding the following: Brand, model, RAM, memory and CPU speed of the hard drive
  • 3Case number, name of the police station the incident was reported to, as well as the name of the investigating officer