What to do at the scene of a stolen/hijacked vehicle

What to do at the scene of a stolen/hijacked vehicle

~Source: Santam

If your vehicle is stolen or hijacked, it can be an overwhelming and confusing experience. Being prepared for such an event can help you navigate the situation more effectively.

Here are a few simple steps to remember:

• 1. Be Prepared – Find the location of the nearest police station, know your vehicle registration number, and the details of your Tracking Service Provider.
• 2. Immediate Action – If your vehicle is stolen or hijacked, notify your Tracking Service Provider and report the incident to the police. Make sure to obtain a case number. As with any other insurance related incident, notify your insurance broker as soon as possible.
• 3. Vehicle Description – Send details of your vehicle (such as the area, registration number, make and model) along with a photo to relevant authorities to assist in the recovery process.
• 4. Collect Information – If possible, gather details from anyone who assisted you, such as security personnel or witnesses.
• 5. Register a Claim – Formally register a claim with your insurance broker, intermediary, or your insurer’s contact centre.
• 6. Vehicle Deregistration – If the vehicle is not recovered within seven days, you may need to deregister it as stolen with the nearest licensing authority, as per the National Road Traffic Act.
• 7. Vehicle Recovery – If your vehicle is recovered, immediately notify your broker with the location information to facilitate the retrieval process.
  The authorities will require your assistance with the following:
• Identifying the vehicle at the police pound.
• Providing necessary documentation for upliftment.
• Submitting copies of vehicle registration/deregistration documents
• A copy of your ID or proxy.

• This process is mandatory whenever a vehicle is recovered, according to the National Road Traffic Act.

• 8. Important Reminder – No government official will request payment for services like towing, clearance, or transport to the pound, as these are provided free of charge to the public.

Find a list of emergency numbers here.

De Wet DeVilliers Brokers is an authorised financial services provider (FSP number: 21850).