Tracker Scam

De Wet De Villiers Brokers was recently informed by Tracker of a car theft scam which is being used by a syndicate in South Africa.

It is believed that vehicle tracking customers are being contacted by scamsters who are pretending to work for Tracker. They advise the customer that there is something wrong with their tracking device and that they need to go out to repair or replace the device.

Once on site, the perpetrators will claim that they need to test the device by taking the car for a test drive, or they will say that they cannot finalise the repairs on site and need to take the vehicle back to the fitment centre.

These scamsters have targeted the customers from several vehicle tracking companies in South Africa.

If you are contacted about any repairs, defects or replacements of your tracking device by someone claiming to be from Tracker, please ask them to take you through the Tracker security verification questions associated with your account in order to verify the legitimacy of the call.

If they are unable to do so, advise them that you will need to contact someone at Tracker to verify their claim. If you are still unsure or find the call suspicious, please contact Tracker’s call centre on 0860 60 50 40.

It is important to keep the following in mind:

  • A Tracker technician will never need to nor should they ask to test drive your vehicle.
  • Always double-check the email address where the request is sent from – this is often an immediate give away, as the criminals would not be using a address.
  • You can always confirm the validity of an appointment by contacting Tracker's call centre on 0860 60 50 40.

If you are still in doubt, you are more than welcome to contact De Wet De Villiers Brokers on 014 592-1077, or in case of an emergency (ICE) after hours on 066 049 9766.